5 Reasons to Take Advantage of Outsourcing Auto Estimate Desk Review

The auto estimate desk review process has profound effects on the reputation and revenue of insurance companies. Do it well and you save money and delight your policyholders. Do it wrong and risk decreases in retention and increases in overhead costs. 

Outsourcing to an experienced desk review staff can give you an advantage, as it allows you to assign your claims to industry experts who can negotiate, process, and analyze estimates on your behalf.  

1. Outsource Based Off Of Your Needs 

It’s no secret that outsourcing for desk review can reduce overall expenses. Experienced outsourcing agents can quickly check for inaccuracies and inflated charges that end up costing you – not your carrier – money. 

Unexpected staff shortages, an influx of claims due to a weather event, and regional seasonality can cause agencies to turn to short term claim management help. 

Outsourcing companies are compiled of industry professionals with decades of niche experience and industry insight. They are able to adjust based on the needs and volume of your company, so you get the help you need when you actually need it. 

2. Benefit From 3rd Party Adjuster Expertise

Niches within the umbrella of auto desk review come with their own intricacies that require different levels of expertise. As claims vary from coast to coast, it can be costly to get your in-house staff trained and licensed to analyze estimates as efficiently as someone who already has decades of seasoned experience. 

Similarly, the insurance industry is always changing. It can be hard to stay up to date on current processes. Desk review experts, who handle upwards of a dozen estimates a day, are able to see these changes happen in real time and adapt in speed with the industry. 

3. Take Repair Shop Negotiation Off Your Staff’s Plate

When an outsourcing partner begins to help with the claims and estimate process, their adjusters will receive your policy holder (or claimant) estimate and complete the following steps:

• Make sure the damage is consistent with the loss
• Validate that rates being charged are typical for the area
• Ensure all estimate calculations are correct and justified
  • Part costs
  • Labor rates
  • Additional damages
•  Take on the role of negotiating directly with the repair shop

4. Only Pay What You Owe with Estimate Audit Visibility

Once the estimate has been analyzed and all negotiations have been taken care of by a third party adjuster, you receive a robust audit summary that shows visibility into the process. 

The final audit contains the original shop estimate, new estimate, and an itemized report of every change that was adjusted. 

This audit allows your company to see how the adjuster has filed each inaccuracy that could have been overlooked and paid for.  

5. Increase Retention Rates

Outsourcing for desk review will help shorten your cycle times, and with that comes increased retention rates. Optimizing the claims process from the help of an outsourced hire creates a customer-centric approach that leaves your policyholders loyalty stronger than before. 

Once your claims process is streamlined by an outsourced hire, there will be more time to focus on customer service. 

Achieve Operational Efficiency With An Outsourcing Partner

At Comsearch, we’re all about doing auto claims services better, no matter what it takes. Because we know that growing your business isn’t just about settling claims, it’s about efficiency, staying ahead of the trends, and policyholder retention. Comsearch is your trusted claims advisor, partner, and extension of  your claims team to continue a reputation for excellence worth paying for.