4 Situations In Which Adjusters Benefit From Fixed Property Expertise

Auto adjusters have one of the most difficult jobs in claims. You navigate unpredictable volumes in claims and have to communicate with the affected policy holders every step of the way.

To add even more to your plate, the knowledge around these fixed property related damage claims often exceed a typical auto accident.

“The challenge of fixed property claims is the variety of damaged assets that come your way. The diverse skill set our staff has built over the years is invaluable” – Kelli J. Monteiro, Comsearch Procheck Property Manager

In order to navigate the complexities of fixed property claims, a third-party partner can save time, stress, and most importantly, over payments on the demands.

The damage cost that coincide with fixed property damages from an auto accident can be a gap in knowledge and experience within your claims department. To help fill this gap, let’s go through four challenges in which outsourcing can benefit your staff and your customer.

1. Dealing with Overcharge’s

Challenge: In a fixed property claim, it can be hard for an insurer to get an accurate appraisal, identify unrelated damage and over charges.  Often, the lack the subject matter expertise to find inaccuracies can be difficult.

Solution: Receive a breakdown of charges no matter what type of damage. Whether the accident resulted in landscaping damages, utility damages, or beyond, outsourcing provides a one stop shop for all fixed property expertise.

Result: Paying only what you actually owe.

2. Case Complexities

Challenge: Complex repair estimates in an auto claim relating to damage to guardrails, utility poles or buildings, require time consuming reviews that can result in severe consequences if details are overlooked.

Solution: Identify third party damages by obtaining breakdowns, identify costs and errors, while identifying depreciation when dealing with utility companies, municipalities and third party contractors.

Result: Ensure a timely resolution regardless of what is involved in your claim.

3. Limited In-House Staff

Challenge: Fixed property claims require a distinctive set of expertise that even the highest certified adjusters may not have. This quickly increases costs when your limited in-house staff tries to dedicate hours toward becoming an expert in the nuances of fixed property claims, pulling their focus away from their other claims.

Solution: An experienced and licensed staff specializing in everyday fixed property claims (utility poles, guardrails, store fronts, landscaping, etc.), will assist in the claims review process to free up your department’s time and money.

Result: Quicker closings and responsive customer experience.

4. Negotiating with Third Party Companies

Challenge: Without prior experience and insight in fixed property claims, it can be difficult to negotiate your findings with the demanding third party companies.

Solution: Finding the inaccuracies is just half the battle.  Allow a dedicated property team to lend the expertise and knowledge to get the results necessary to meet your goals.

Result: Customer is confident that they are only paying what they actually owe.


If your department lacks fixed expertise in-house, we’ve got you covered. Literally. Our team of fixed property claim experts can help negotiate on your behalf in our areas of expertise:

  • Municipalities demands
  • Utility company demands
  • Property/landscaping damage claims
  • Residential and commercial property structural damage claims

When you hire Comsearch, a team of trusted claims advisors are available no matter what you need–whether it’s as a partner, advisor, or extension of your claims team, we get it done. Expertly done.